Improving 3rd sector organisations who support Representatives

This report is about the service user and carer engagement Service Level Agreements (SLAs) awarded to third sector organisations. The SLAs are in place to support the local involvement of service users and carers in the following activities:- service evaluation; board, committee and group involvement; co-production of service change and development; and service user and carer led research into service user and carer views about statutory and third sector services.