WMHWF – Consultation
Guidance on Best Practice in Service User and Carer Engagement Consultation
The service user and engagement process has now closed.
What will happen next?
Now that the the consultation has closed, the Forum is working to bring together the feedback from all participants to create a revised guidance document.
This will then be published here on the Forum website and distributed to all stakeholders via Welsh Government and the Forum.
Background on the consultation process
The Wales Mental Health and Wellbeing Forum have been commissioned by Welsh Government to lay out recommendations for best practice in co-production.
The resulting guidance document was opened for consultation from 25 October 2021 to 31 January 2022.
The guidance builds on the foundation laid by Stronger in Partnership 1 and 2 and aims to provide a basis for a consistent approach across Wales.
It covers engagement processes that are run internally within organisations, as well as processes that ensure external independent contributions are heard, valued and protected.
The guidance is based on experiences of service user and carer engagement within adult services. However, much of it would be equally applicable to children’s services.
It is written to be as relevant as possible to all, but may require adaptation to organisational circumstances, such as recruitment and HR policies in larger employers like the NHS and Local Authorities.
The document lays out the ambition to increase opportunities for mental health service users and carers in Wales to take part in engagement activities at a range of levels as appropriate to their preference, commitment, experience and capability (with support).
The ultimate aim is to see the co-production of all future mental health services, strategies and policies.
The consultation was open to anyone, not just professionals working in Mental Health. The Forum was particularly keen to hear from people with lived experience and their friends, families and carers.
The Forum aimed to capture the views of both individuals and organisations and networks. Formal responses were also welcomed from individual departments and subgroups.
A series of on online video call engagement events were run via Zoom, which were open to all, alongside a digital survey which was shared via the Forum’s networks and promoted widely on the Forum’s Facebook page and Practice Solutions’ social media channels.