The Voice of Lived Experience
The Wales Mental Health and Wellbeing Forum was commissioned by Welsh Government to lay out standards for best practice in engagement and co-production.
This guidance lays out the ambition to increase opportunities for the mental health service users and carers of Wales to be able to take part in engagement activities at a range of levels as appropriate to their preference, commitment, experience and capability (with support). The ultimate aim is to see the co-production of all Mental Health Services, strategies and policies.
This guidance applies to all who work with service users and carers to make decisions in relation to mental health care. This includes all organisations, agencies and partnerships which either deliver services directly or which influence them.
The guidance is available to download in English and Welsh below:
Supporting Documents
There are also a number of supporting documents available to support co-production and are referenced throughout the guidance:
Section 1 – Engagement
1.3 Culture Change for Engagement
1.7 Provision of Support for Representatives, and for General Engagement Processes by Independent Organisations Through Employed Engagement Support Officers
1.7 Guidance on Recruiting Service Users and Carer Representatives
1.8 Guide to Chairing Co-Productive Meetings
1.9 Terms of Office and Numbers of Representatives
1.15 Setting Goals and Evaluating Services
Section 2 – Recruitment
2.2 Raising the Profile of Engagement Opportunities to Influence Service Improvement
2.3 Barriers and Bridges to Engagement
2.5 Attracting, Inspiring and Developing People
2.8 Recruitment Strategy Guidance
2.8 Guidance on Recruiting Service Users and Carer Representatives